Shop U6.2A Cedar Square. Fourways
Chat to us live for support
How it Works...
How does product customisation work?
All our furniture pieces and selected tableware are made to-order and fully customisable in your choice of finish, fabric and size. We can also design and print custom wallpaper and fabric (subject to minimum order quantities). When you find a product you like you can either purchase it as designed, use our product configurators to change it to your liking, or send us your specific request. We then prepare custom 3d designs and dimension drawings for your approval before handing over to the factory.
How long do made-to-order items take?
Curtains, decor and homeware orders typically take 2 weeks to manufacture.
Custom furniture orders take anywhere between 2-8 weeks depending on the quantity ordered, time of year, factory load and fabrics/finishes selected (as well as load shedding schedule but let's not go there). All lead times exclude the design approval time. Designs typically take 1-2 weeks depending on complexity.
Do you have a showroom I can view the furniture and other products before purchasing?
Decor and homeware products listed as "in stock" are available in our Johannesburg Guide Store. We also have a library of finishes and fabrics which can be viewed before purchasing. Unfortunately, as our furniture products are made-to-order and we customise them according to your needs we do not currently carry stock or display pieces. From time to time, we do have certain demo pieces in store, but please confirm prior to visiting. The retail landscape is changing and the global trend is a shift away from large showrooms with masses of inventory, to smaller brand experience spaces with a strong digital presence. We are embracing and pioneering this change and focusing our budgets and resources on the digital tech and online side of things.
What if I am unhappy with my made-to-order purchase?
As part of our commitment to quality and customer satisfaction we offer our customers a Satisfaction Guarantee. Each step of the customization process is detailed, sampled and visualized in 3D for the customer's approval, before going in to production. We can also send samples for you to see and feel the quality of the finishes. During production regular quality checks and updates are provided putting the customer at ease. If you are still not 100% happy that we have met the specification or quality promised, we will repair or replace your purchase.
Do all products need to be customised?
Furniture pieces can also be bought in our personal selection of fabrics and finishes as shown on the website. Lead time for furniture orders is 6-8 weeks as they are made-to-order. However, there will be no design time or customisation period required.
How do I chose finishes and fabrics?
Can I supply my own fabric?
Trade customers will be charged a frame price and a handling fee on fabric should they wish to supply. We can also render your fabrics on to our products to show you what they will look like, free of charge.
Do I need to pay for samples?
If you would like to have samples delivered to you before buying anything, a standard courier fee will apply. This will then be credited back should you go ahead with a purchase.
Once I have selected samples what's next?
Will the 3D visuals show the furniture / curtains / decor in my space?
Will you keep me updated during manufacture?
Can I create a Wedding / Gift Registry?
Absolutely. We have a range of in-stock and made-to-order furniture, decor and homeware that make amazing gifts for all special occasions. Simply create an account online and set up a free consultation to start curating your registry.
Do you offer Gift Cards?
Yes, we have digital gift cards ranging from R250 and up. If you have a custom amount in mind drop us an email and we will generate one for you. Once finalised, the gift card details will be emailed to your nominated contact and can be used in-store or online.
Can I exchange my Gift Card for cash or refund?
Unfortunately, gift cards are not refundable or exchangeable for cash.
Do Gift Cards expire?
Gift Cards are valid for 3 years from the date of purchase.
Do you deliver?
Local deliveries are included at checkout. International and large volume local deliveries deliveries are quoted separately and depend on your location and order size.